How to Issue Multiple Refunds in the Valor Portal

This article explains step-by-step how to process more than one refund on a single transaction using the Valor Portal.

Step 1: Locate the Transaction

Log into the Valor Portal and navigate to the Transactions module in the sidebar menu.
Search for and find the specific transaction you wish to refund.
Click the vertical ellipsis (⋮) next to the transaction row.
Choose Issue Refund from the dropdown.

Step 2: Issue the First Refund

Refund Confirmation:

The Refund Confirmation dialog opens and displays the original transaction amount, cardholder information, and related details.
Enter the refund amount in the field where the original dollar amount appears.
Optional: Enter the phone number or email address where the receipt should be sent.

Click Proceed to execute the refund.

Step 3: Refund Confirmation

You will then see a confirmation screen showing the refund status (e.g., succeeded, pending).
Click Close to return to the Transactions list.

Step 4: Verify the Refund

What you'll see next:

The original transaction row.
A new refund transaction row (linked to the original) showing the refunded amount.

If you still need to issue another refund on the same original transaction (for example, after a partial refund that leaves a remaining refundable balance), continue with the refund process.

Locate the original transaction again (not the refund row).
Click the vertical ellipsis (⋮) → Issue Refund.

Step 5: Enter the Remaining Refund Amount

The Refund Confirmation dialog will open. It will show the maximum refundable amount which equals:

Refundable amount: The original transaction amount minus the amount already refunded.
Enter the additional refund amount (which must be ≤ that remaining balance).
Proceed as before: optionally enter phone/email for receipt → click Proceed → view confirmation → click Close.
Back on the Transactions list you’ll see the original transaction + refund row #1 + refund row #2 (for the additional partial amount).