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Settle a pre-authorization (preauth) — Valor (Terminal & Portal)

This article explains how to settle (capture) a pre-authorization for merchants using Valor — both from the Valor terminal (on-site) and from the Valor portal (online).

When to Use Each Method
  • Valor Terminal (on-site): Use this method when the merchant is physically at the terminal and the original pre-authorization was taken on that device.
  • Valor Portal (online): Use this method when the transaction appears in the merchant's online Valor portal, such as for remote pre-authorizations or when the merchant cannot access the device.

Settle a pre-auth from a Valor terminal

Before you start

  • Have the transaction number (Tran #) or the card last 4 digits available.

  • If prompted for the terminal password, use the last 4 digits of the EPI.

Tap the touchscreen until the transaction type shows Ticket (use the touchscreen to change transaction type).

 

 Settle Preauth Valor Terminal Step 1

Enter the password on the device

Note: password = last 4 of EP

 

    Settle Preauth Valor Terminal Step 2

Choose how to look up the pre auth:

  • Tran Number — if you have the transaction number, select this and enter it.

  • Card Number — if you only have the card, select this and enter the last 4 digits.



     Settle Preauth Valor Terminal Step 3
Enter the Transaction Number and press OK on the touch screen or the OK button on the keypad.    Settle Preauth Valor Terminal Step 4
Enter the Last 4 Digits of the Card and press OK on the touch screen or the OK button on the keypad Settle Preauth Valor Terminal Step 4b
Confirm that the transaction on the screen matches the original Pre auth transaction that was performed. Settle Preauth Valor Terminal Step 5

Once the tip and tax is added to the transaction, you can confirm the numbers and finalize the transaction.

  Settle Preauth Valor Terminal Step 6

 

  
Result: The terminal displays a successful captured or sale transaction. The merchant can print or email the receipt.

Settle (capture) a pre-auth in the Valor portal

Before you start

  • Log into the merchant’s Valor portal with appropriate access.

  • Know the transaction date, transaction number, or card last-4 to search if needed.

Capture a PreAuth in the Portal- Step 1

  1. Click Transactions in the portal sidebar to view live transactions

    Capture a Preauth in the Portal- Step 2
  2. Select the Filter button (to the left of Action). Open the transactions filter and choose AUTH to show all pre-authorized transactions; click Search.

    Capture a Preauth in the Portal- Step 3
  3.  Now you will see all of your preauthorized transactions.
     

    1. Select the ellipsis (⋯) in the top-right of the transaction snapshot and choose Capture from the dropdown.

    2. Note that all of your transaction will say “Credit Auth” at the top of the transaction snapshot.  

       


    Capture a PreAuth in the Portal- Step 4
  4. You’ll be prompted to confirm the capture. Before confirming you can edit the sale amount, and update email and phone number if needed. Make edits and confirm to capture the transaction.
Result: The portal converts the authorization to a captured sale and displays the updated transaction status. The merchant can send receipts directly from the portal.