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IDEXX Neo POS Integration

About

IDEXX Neo is a cloud-based veterinary practice management software (PIMS) designed for ease of use, enabling teams to manage schedules, medical records, and billing from any device. It streamlines workflows with features like two-way diagnostics integration with IDEXX reference labs, automated, secure payment processing, and AI-assisted notes, often allowing tasks to be completed up to 5x faster. 

Website: IDEXX Neo

Category Details
Integration Type Cloud: Browser Extension

Training:
POS+ Extension Training

Installation:
Installing POS+ Extension
Features Card on File
Stored card to quickly recharge a known customer.

Deposit Payments
Take a down payment against an invoice.

Refund
Process refunds directly through the platform.

Split Refund
Refund a partial amount of a purchase.

Void
Void transactions before settlement.
Browser Extension Payment Flows Push to Terminal
Payment Links
Keyed Transactions
Keyed ACH
Additional Payment Flows N/A.

Important Notes

Once a payment flow has been built for a software, it becomes available to all users.  

Critical Notes:
  • When running transactions, always follow the flow through the invoice view, not the Collect Payment view.

IDEXX Neo - Collect Payments_Kb Media

Figure 1: IDEXX Neo - Collect Payments

IDEXX Neo - Outstanding_Kb Media

Figure 2: IDEXX Neo - Outstanding Invoices

 

Marketing Demo Video

Browser Extension

Browser Extension:

No video yet.

Integration Type

This integration requires the POS+ Browser Extension to be installed and active within your supported browser.

Support 

  1. Turn off two factor authentication where possible. This can prevent POS+ access.  
  2. Ensure the software username and password in the POS+ portal are always up to date. This can prevent POS+ access 
  3. If the integration does not work AND you are on the correct invoice page in the software, please contact POS+.