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Protractor POS Integration

About

Protractor is the all-in-one auto repair shop management software designed to streamline scheduling, inspections, estimates, and more. 

Website: Protractor

Category Details
Integration Type On-prem

Installation Guide:
Installing POS+ On-Prem
Features Payment processing integration supported within Protractor.
Payment Flows Push to Terminal
Payment Links
Keyed Transactions
Keyed ACH
Additional Payment Flows Payment links reconcile in Protractor.

Important Notes

Once a payment flow has been built for a software, it becomes available to all users.

Critical Notes:
  • Payment links do not automatically reconcile for on-prem softwares. In this software, it requires manual reconciliation under Unreconciled Invoices.
  • There are multiple versions of on-prem Protractor. Additional versions may require development. Partners are responsible for the development costs needed to support any additional version.
  • In Protractor, for the reconciliation, the option "Apply to the oldest entrie(s)." is selected.
  • By default, Protractor is run as Administrator. We recommend turning this off. Right-click on the desktop shortcut, click the "Advanced" button, uncheck "Run as administrator", and click "OK".

Protractor- Properties_KB Media

Figure 1: On Prem- Protractor Properties

 

Protractor- Advanced Properties_KB Media

Figure 2: On Prem- Protractor Advanced Properties

 

Marketing Demo Video

Browser Extension

Demo Video- On- Prem- Protractor

Integration Type

This integration requires the On- Prem software to be installed.

Support

  1. Moving the mouse or typing on the keyboard while POS+ is running a payment activity might cause POS+ to fail. Therefore, inform the merchant not to engage in these activities while running a transaction through POS+. If the transaction fails, simply retry the operation and remove hands from the mouse and keyboard for a few seconds.  
  2. If the user’s machine is too slow, POS+ might timeout waiting for a user’s activity. While we have never seen this in practice, it is possible that people are running 20+ year old machines and the machine is simply incapable of running a POS+ integration.  
  3. Ensure the user’s Protractor version is supported by POS+. 
  4. Firewalls can prevent the POS+ executable from installing. Please consult with the customer’s network personnel to overcome any obstacles.