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SwipeSimple | A Series Quick Reference Guide

Overview

A quick reference guide for using the PAX A920 and PAX A80 terminals with SwipeSimple , including setup , transactions , refunds , batching , and tip adjustments .

Power Up the Terminal
  1. Facing the terminal's screen, locate the Power button on the right side of the device.
  2. Press and hold the Power button for 2 to 4 seconds.
  3. Wait for the PAX startup screen to appear and allow the terminal to complete the boot process.
  4. Once the Android home screen appears, the terminal is ready for use.

Additional Resources

For more information, including terminal features, navigation, and troubleshooting, refer to the official SwipeSimple A920 Terminal Quick Reference Guide.

View SwipeSimple A920 Quick Reference Guide ↗
Connect to Wi-Fi
  1. From the Android home screen, tap Settings.
  2. When prompted, enter one of the following passwords: 9876, pax9876, or pax9876@@.
  3. Select Wi-Fi.
  4. Select the desired wireless network.
  5. Enter the Wi-Fi password, then tap CONNECT.
  6. Wait until the terminal displays that it is connected to the network.

Additional Resources

For more information about connecting the A920 terminal to Wi-Fi and other terminal functions, refer to the official SwipeSimple A920 Terminal Quick Reference Guide.

View SwipeSimple A920 Quick Reference Guide ↗
Open the BroadPOS Payment Application
  1. From the Android home screen, locate and tap the installed payment application.
  2. Depending on the processor, the application may be labeled:
    • Omaha
    • RapidConnect
    • TSYS Sierra
    • Vantiv
  3. Wait for the BroadPOS home screen to fully load.
  4. Press the device Home button to return to the Android home screen while allowing BroadPOS to continue running in the background.

Additional Resources

For additional information about launching the payment application and using the A920 terminal, refer to the official SwipeSimple A920 Terminal Quick Reference Guide.

View SwipeSimple A920 Quick Reference Guide ↗
Log In to SwipeSimple for the First Time
  1. Open the SwipeSimple application from the Android home screen.
  2. Enter the merchant's email address and temporary password provided in the welcome email.
  3. If prompted, create a new password that meets the SwipeSimple password requirements.
  4. After successfully signing in, verify that the New Charge screen appears. This confirms the terminal is ready to begin processing transactions.

Additional Resources

For more information about signing in to SwipeSimple and using the A920 terminal, refer to the official SwipeSimple A920 Terminal Quick Reference Guide.

View SwipeSimple A920 Quick Reference Guide ↗
Run a Sale Transaction
  1. From the New Charge screen, build the transaction using one of the following options:
    • Quick Item to manually enter a sale amount.
    • Items to select products from the merchant's item catalog.
    • Cart to review, edit, or remove items before checkout.
  2. Select Checkout.
  3. Choose the payment method:
    • Card for credit or debit card payments.
    • Cash for cash transactions.
  4. If processing a card payment, have the customer tap, insert, or swipe their card and follow any prompts on the screen.
  5. If accepting cash, enter the amount received. SwipeSimple will automatically calculate any change due.
  6. When the transaction is complete, provide the customer with a receipt by selecting Print, Email, Text, or No Receipt, as applicable.

Additional Resources

For additional information about processing transactions and using the SwipeSimple A920 terminal, refer to the official SwipeSimple A920 Terminal Quick Reference Guide.

View SwipeSimple A920 Quick Reference Guide ↗
Void a Sale Transaction
  1. From the SwipeSimple home screen, tap the Menu icon.
  2. Select Transaction History.
  3. Locate and select the transaction you want to void.
  4. Review the transaction details, then select Void.
  5. Select Void again to confirm the action. Once completed, the transaction status will update to Voided.

Additional Resources

For more information about voiding transactions and using the SwipeSimple A920 terminal, refer to the official SwipeSimple A920 Terminal Quick Reference Guide.

View SwipeSimple A920 Quick Reference Guide ↗
Refund a Sale Transaction
Important: The original payment card must be present or available for manual entry to process a refund.
  1. From the SwipeSimple home screen, tap the Menu icon.
  2. Select Transaction History.
  3. Locate and select the transaction you want to refund.
  4. Select Refund.
  5. Verify the refund amount or enter a partial refund amount, if applicable.
  6. Select Confirm.
  7. Insert, tap, swipe, or manually enter the original payment card information to complete the refund.

PAX A Series – Processing Refunds for Older Transactions

If you need to issue a refund but the original transaction is too old to appear in the device's transaction history, you can search for it instead.

  1. Tap the Menu icon (three horizontal lines).
  2. Select Transactions.
  3. Use the Search bar in the upper-left corner.
  4. Search using either:
    • The last four digits of the customer's card, or
    • The last four digits of the original transaction number.
  5. Once the transaction is located, process the refund as normal.
Note: Refunds can be processed for transactions up to 1 year old.

Additional Resources

Review the official SwipeSimple documentation for detailed instructions on processing refunds and using the A920 terminal.

Refund Processing Guide ↗ A920 Terminal Quick Reference Guide ↗
Ensure Automatic Batching Occurs
  1. Leave the terminal powered on at all times during business hours and overnight.
  2. Ensure the terminal remains connected to a stable internet connection.
  3. Remain logged in to the SwipeSimple application.
  4. Leave the BroadPOS payment application running in the background. Do not force close the application.
  5. Do not manually close the batch unless instructed by your payment provider or support representative.
Important: Automatic batching must be enabled on the merchant account. If you are unsure whether Auto Batch is enabled, contact your payment provider before manually closing any batches.

Additional Resources

For more information about using the SwipeSimple A920 terminal and recommended operating procedures, refer to the official SwipeSimple A920 Terminal Quick Reference Guide.

View SwipeSimple A920 Quick Reference Guide ↗
Manually Close a Batch
  1. From the SwipeSimple home screen, tap the Menu icon.
  2. Select Current Batch.
  3. Review the transactions included in the current batch.
  4. Select Close Batch.
  5. Select Confirm to complete the batch closure.
  6. If receipt printing is enabled, a batch report will automatically print after the batch has successfully closed.
Important: Manual batch closure should only be performed when instructed by your payment provider or support representative. Most merchant accounts are configured to batch automatically each day.

Additional Resources

For more information about batch management and using the SwipeSimple A920 terminal, refer to the official SwipeSimple A920 Terminal Quick Reference Guide.

View SwipeSimple A920 Quick Reference Guide ↗
Complete a Post-Authorization Tip Adjustment
  1. From the SwipeSimple home screen, tap the Menu icon.
  2. Select Current Batch.
  3. Select the transaction that requires a tip adjustment.
  4. Enter the appropriate tip amount.
  5. Select SAVE & CLOSE to save the adjustment and return to the batch, or select SAVE & NEXT to continue adjusting the next transaction.
Important: Tip adjustments must be completed before the batch is closed. Once a batch has been closed and settled, tip adjustments can no longer be made.

Additional Resources

For more information about tip adjustments and using the SwipeSimple A920 terminal, refer to the official SwipeSimple A920 Terminal Quick Reference Guide.

View SwipeSimple A920 Quick Reference Guide ↗
Additional Guidance: If you need more detailed information or functionality beyond the scope of this article, refer to the SwipeSimple Support Center . Using the official SwipeSimple documentation helps ensure you have the most current guidance and reduces the need to recreate or duplicate third-party documentation within the Envoy Knowledge Base.

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