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SwipeSimple – “Unverified Version” Error Resolution Guide

Overview

The “Unverified Version” error in SwipeSimple typically occurs when the installed SwipeSimple and BroadPOS application versions are not compatible or required provisioning steps were not completed.

Follow the steps below to resolve the issue.

1. Verify Application Versions

  • Check that the installed SwipeSimple and BroadPOS versions match the recommended versions.

Supported Devices

Use the link below to confirm verified BroadPOS and SwipeSimple terminal versions:

Supported BroadPOS and SwipeSimple Terminal Versions


 

2. Confirm the Batch Is Closed

  • Ensure the current batch is closed before performing any updates or reinstallations.

3. Delete and Reinstall Correct Versions

  • Remove incorrect versions of SwipeSimple and BroadPOS from the PAX Store.

  • Install the correct SwipeSimple and BroadPOS applications as required.

4. Power Cycle & Test

  • For First Data Omaha or First Data Nashville, complete required provision steps first.


  • Restart the device.

  • Run a test transaction to confirm resolution.

5. If Provision Fails

  • Contact EPI to obtain a new Device ID.

  • Update the Device ID in BroadPOS, save, and push the application.

  • Return to Step 4 and retest.