Skip to content
English
Sign in
  • There are no suggestions because the search field is empty.

Valor Duo Pricer Digital Label Printer – Error E02

Overview

The E02 error on the Valor Duo Pricer Digital Label Printer indicates an issue with the paper feed mechanism or printhead overheating. This article outlines troubleshooting steps, required label specifications, and support options to help resolve the error.

Error E02

The E02 error on the Valor Duo Pricer Digital Label Printer indicates a problem with the paper feed mechanism or the printhead overheating. To resolve this error, follow these troubleshooting steps:

  • Check the Paper Tray: Ensure the paper is properly aligned and correctly placed in the input tray. Misalignment can prevent the printer's rollers from picking up the paper.

  • Inspect the Printhead for Overheating: If the printhead is overheating, it may cause the E02 error. Turn off the printer and let it cool down before turning it back on.

  • Check the Paper Feed Rollers: Clean the paper feed rollers to ensure they are not blocked by dust or debris.

  • Reset the Printer: If the error persists, try resetting the printer by turning it off, unplugging it for a few minutes, and then plugging it back in.

  • Look for Paper Jams: Check the printer for any visible paper jams and remove them carefully.

Paper Requirement
  • Use only DYMO 30332 square (1 × 1 inch) replacement labels. Using any other labels may cause printing issues and/or device malfunction.
  • The Duo Pricer Labeler is compatible with DYMO 30332 square labels (1" × 1", 750 labels per roll).
  • Package contains 2 label rolls (each roll = 750 labels, total 1,500 labels).

 

Additional Support

If the issue continues, go to the website Duo Pricer – Digital Labeler.

There is a “Get In Touch With Us” form where you can submit your name, email, phone, company, and message. This is the primary method to reach their support team.