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Valor – Prompt for Customer Name on Sale

Overview

A merchant may report that their Valor terminal prompts them to enter a customer name when processing a sale.

This typically occurs when the Vault Card Saver feature is enabled on the terminal. Disabling Vault Card Saver will remove the customer's name prompt.

Section Details
Issue During a sale, the Valor terminal prompts the merchant to enter a customer's name before the transaction can be completed.
Cause The Vault Card Saver setting is enabled on the terminal.
Resolution Disable Vault Card Saver directly on the affected terminal.
VL550s
  1. Select 3 lines at the bottom of the screen
  2. Select Settings
  3. Tap Vault Card Saver
  4. Toggle the setting off
VL100 Pros
  1. Select 3 lines
  2. Select Set Up
  3. Tap Vault Card Saver
  4. Select Disable

Navigation Path:
3-Line Menu → Set Up → Vault Card Saver → Disable

 

After disabling Vault Card Saver:

  1. Have the merchant process a test sale.
  2. Confirm that the terminal no longer prompts the customer's name.
  3. If the prompt continues, verify that Vault Card Saver is disabled on the specific terminal being used.

Important: Always perform a test transaction after changing this setting to confirm the issue has been resolved.

 

Additional Notes

  • Disabling Vault Card Saver stops the terminal from prompting the customer's name during a sale.
  • The setting is changed at the terminal level.
  • If the merchant has multiple Valor terminals, the setting may need to be disabled individually on each affected device.

 Example of message displayed on terminal:  

Valor Customer Name_KB Media